Refunds, Returns & Order Support

At Forge Hemp Company, we take pride in the products we make and the customers who support our small Colorado business. We want you to shop with confidence, and if something isn't right with your order, we're here to help.

Our goal is simple: to treat customers fairly, stand behind the quality of our products, and find reasonable solutions when problems arise.

Returns & Exchanges

For health and safety reasons, we do not accept physical returns or exchanges of products once they have shipped. This includes consumable products, tinctures, topicals, and disposable vape products.

Although we cannot accept returned merchandise, we're happy to review concerns involving defective products, shipping damage, or fulfillment errors.

Defective Products

We stand behind the quality of our products.

If you believe a product is defective, please contact us within 30 days of delivery at info@forgehemp.com with your order number and a description of the issue. Photographs may be requested to help us evaluate your claim.

For disposable vape hardware issues, such as a device that will not charge or function properly, we may request a photograph of the cartridge reservoir to verify that usable product remains.

Verified manufacturing defects may qualify for a replacement, refund, or store credit, depending on the circumstances and product availability.

Products that have been fully consumed or depleted, or damaged through misuse or accidental damage, are not eligible for replacement solely on that basis.

If you discover a problem after 30 days, please reach out anyway. We understand that circumstances vary and will review later requests individually.

Flavor & Personal Preferences

We know that tastes and preferences are personal.

While we hope you enjoy every Forge product you purchase, we cannot offer refunds or replacements solely because you dislike a particular flavor, aroma, or other subjective product characteristic.

If you believe a product has a genuine quality issue, rather than a matter of personal preference, please contact us so we can investigate.

Incorrect, Missing, or Damaged Items

If your order arrives with the wrong product, a missing item, or damage during shipping, please contact us within 7 days of delivery whenever possible.

We're a small company run by real people, and while we do our best to get every order right, occasionally we make mistakes. That's why we photograph every order as it's being packaged, creating a record of the products included before shipment. If something doesn't look right when your order arrives, please reach out. We'll review our packaging photographs and order records to help figure out what happened.

Please include your order number and, when possible, photographs of the products and packaging you received.

We'll review the situation and work toward an appropriate resolution, which may include a replacement or refund for verified issues.

Shipping Delays & Missing Packages

We work hard to prepare and ship orders promptly, but once a package is in the carrier's possession, transit times and delivery operations are outside our direct control.

We cannot guarantee delivery dates or offer refunds solely because a carrier experiences a delay.

If your shipment appears delayed, lost, or marked as delivered when you haven't received it, please contact us. We're happy to help review tracking information, assist with carrier inquiries, and explore available options.

Missing, stolen, or misdelivered packages are evaluated individually based on tracking information, carrier findings, and the circumstances of the shipment. A delivery scan does not automatically determine the outcome of a claim.

Product Availability & Regulatory Changes

The availability and shipment of hemp products are subject to applicable federal and state laws and regulations.

If a product becomes unavailable or can no longer legally be shipped, we may be unable to provide a replacement, even for an otherwise eligible product claim.

In those circumstances, we'll review verified claims and provide an appropriate lawful resolution, which may include a refund of the affected product's purchase price.

If an order cannot legally be fulfilled, we will refund the unfulfilled portion in accordance with applicable law.

How to Get Help

If you have a question or concern about your order, please email us at info@forgehemp.com.

To help us assist you efficiently, please include your order number, a brief description of the issue, and photographs when relevant.

We're a small business, and every customer matters to us. We appreciate the opportunity to address your concerns and make things right when something goes wrong.

This policy does not limit any rights or remedies available to consumers under applicable law.